Stephen Wade Chrysler Jeep Dodge Ram FIAT
We’re proud to provide all the convenience of online car buying with the kind of customer service and trust you can only get with small local businesses like ours.
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As a small business, we work hard every day at Stephen Wade Chrysler Jeep Dodge Ram FIAT to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
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We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
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WOULD NOT RECOMMEND !!! Total waste of my time. I am out of state, send an inquiry in online. The Internet department starts blowing my phone up like they are trying to be the 100th caller, never even addressing my original questions in their communications.
Finally Jayce in sales asks me what I would like to know, and he answers the questions I had. I asked for a grand total including taxes and plates etc. He comes back with xxxxxxxx add on's they were telling me I had to take. I told him, no, can't force me to buy ... Read More Full review text opened.DealerRater - Sep 21, 2025
WOULD NOT RECOMMEND !!! Total waste of my time. I am out of state, send an inquiry in online. The Internet department starts blowing my phone up like they are trying to be the 100th caller, never even addressing my original questions in their communications.
Finally Jayce in sales asks me what I would like to know, and he answers the questions I had. I asked for a grand total including taxes and plates etc. He comes back with xxxxxxxx add on's they were telling me I had to take. I told him, no, can't force me to buy add ons. I told them to redo the numbers and send them back.
In the meantime, I fill out the credit application ONLINE on their site, instead of giving them my personal information to Jayce over the phone with him sending me a text of the credit application.
I reach out to the store and let them know they have my credit application, and its radio silence. Jayce comes back and says they can't find it... I hesitantly give him my information and tell him I'm still waiting for the updated numbers, but I can figure out the rest with your Finance Manager. 1,2,3,-6 hours later, I still haven't heard from anyone. I reach out to Jayce and he tells me his manager tried to call me. Never got a missed call/text..
I say ok, I go to call him, nothing. Leave Scott a message, nothing.. Try for the next 2 hours.. NOTHING.
Then Jayce comes back to tell me sorry, but my Used Car Manager sold the vehicle.....
So unless you want to pay for xxxxxxxx add on's and be stroked, don't waste your time.
And Scott, you might want to update your caller id so your wife's name isn't popping up. Id say it's unprofessional, but everything they do, and the way they do things is unprofessional. You called me when I was out to dinner, I sent you a text and two days later you still can't respond.
STROKE JOBS, thats what you are 🙂
As of this writing, 9/19 at 5:31, the Jeep is still on their website.
The worse dealership I have ever seen, people are rude, their product is terrible and the service dept you cannot even get a oil change in less than two hours, you cannot get answers from anyone about your issues, I will never buy from Stephen wade again
BEWARE! If you're choosing to have your vehicle serviced here make sure you have removed all of your personal belongings. I own a vintage furniture store and my truck broke down near the dealership. I was in the area to pick up a coffee table which was in the back truck bed moved all the way in the bed as close as possible to the bed with a locked hard truck bed cover over the bed. It took some time to get the truck back as I live 300 miles away. When the truck arrived back at my local dealership, ... Read More Full review text opened.DealerRater - Aug 14, 2023
BEWARE! If you're choosing to have your vehicle serviced here make sure you have removed all of your personal belongings. I own a vintage furniture store and my truck broke down near the dealership. I was in the area to pick up a coffee table which was in the back truck bed moved all the way in the bed as close as possible to the bed with a locked hard truck bed cover over the bed. It took some time to get the truck back as I live 300 miles away. When the truck arrived back at my local dealership, I went with one of the service members to get the truck and opened the tailgate and to my surprise the coffee table was gone, but my tow strap was still there. Weird. Someone had to army crawl to pull out the table due to the locked hardcover. Of coarse, now we're in a situation no one wants to take responsibility. My sole purpose for traveling into the area was for that coffee table, sadly when my truck broke down my rental vehicle couldn't fit the coffee table to take it back home. I didn't know the type of dealership I was dealing with or I wouldn't have trusted them. I called the dealership 2 weeks ago and they said they would look at camera's etc...no one bothered to call me back.
My Ram 2500 broke down on Father’s Day near St. George, which is two states away from where I live. It’s now July 5 and the repairs still have not been made. Not even sure if they’ve been started. Zero communication unless I contact them with an inquiry, and I still am not 100 percent sure about what is wrong with the truck. No idea when I will get it back. I have no way to work, and I continue to wait after nearly three weeks, as my truck sits in a lot 150 miles away. This is unconscionable. I simply ... Read More Full review text opened.DealerRater - Jul 5, 2023
My Ram 2500 broke down on Father’s Day near St. George, which is two states away from where I live. It’s now July 5 and the repairs still have not been made. Not even sure if they’ve been started. Zero communication unless I contact them with an inquiry, and I still am not 100 percent sure about what is wrong with the truck. No idea when I will get it back. I have no way to work, and I continue to wait after nearly three weeks, as my truck sits in a lot 150 miles away. This is unconscionable. I simply can’t believe this dealership ever has a return customer, but for some unfathomable reason they have a 4.1 google rating. In retrospect, I should have paid extra tow charges to have my vehicle hauled to another shop. I truly hope the locals have another option because I’d hate to think that they have to wait three weeks-plus every time they have a problem with their vehicle.
We bought a Jeep from that was supposed to include a full tank of gas. It was only half full when I picked it up on a Sunday when they were closed. A deal is a deal so I notified Will Lindberg the sales manager and he agreed to send us a gift card to make up the difference. After 2 weeks we called him again and his excuse was he had the wrong address. He said he would send another, and if we received the first one to just keep it. Well its been another 2 weeks and we have never ... Read More Full review text opened.DealerRater - Apr 7, 2023
We bought a Jeep from that was supposed to include a full tank of gas. It was only half full when I picked it up on a Sunday when they were closed. A deal is a deal so I notified Will Lindberg the sales manager and he agreed to send us a gift card to make up the difference. After 2 weeks we called him again and his excuse was he had the wrong address. He said he would send another, and if we received the first one to just keep it. Well its been another 2 weeks and we have never received either gift card. We will hold up our end of the deal and pay for the Jeep. I think this sales manger flat out lied to both me and my wife both times. Also there SWAG pricing is the most ridiculous pricing system I have ever heard of. I will never shop here again, and I would recommend everyone else find a different place to buy a vehicle.
I wish I would have read the most current reviews. I bought a used car and the mileage posted on the internet was wrong. I didn't catch it was wrong by 2000 miles and I bought an extended warranty. I contacted them when I got home because all my documents had 2000 less mileage on it than it actually was. I sent pictures of the odometer. I was promised corrected paper work and return calls. Nothing and I explained my concern over the extended warranty. it is 2000 more miles and would look like I didn't service the car as the ... Read More Full review text opened.DealerRater - Oct 3, 2022
I wish I would have read the most current reviews. I bought a used car and the mileage posted on the internet was wrong. I didn't catch it was wrong by 2000 miles and I bought an extended warranty. I contacted them when I got home because all my documents had 2000 less mileage on it than it actually was. I sent pictures of the odometer. I was promised corrected paper work and return calls. Nothing and I explained my concern over the extended warranty. it is 2000 more miles and would look like I didn't service the car as the contract requires. They agree while on the phone then nothing. My older husband didn't check the mileage before he signed the odometer reading.. I was upset because I asked for the age of the battery and after waiting over an hour and the service manager told our salesman that he didn't have time to check it . He said it passed the check up when the car was inspected. I was told by our sales man he would deliver the car then his boss said they didn't have time. I can understand its 55 miles and I manage a business but I had to go back and get it the next day because my husband doesn't drive. I didn't argue the price but got nothing in exchange. .I have a business with major companies around the world and small distributors. They are all treated with respect and my companies score is exceeds customer expectation.
What a disappointment. Now I find out other people in our neighborhood had problems with this exact dealership. I am not mad I am truly disappointed I was going to give our salesman references but unfortunately out of his hands but his management has convinced me to never recommend this dealership.
BEWARE!!Worst dealership EVER!! MONEY HUNGRY!! DONT TRUST ANYONE OF THEM ESPECIALLY JORDAN.. THE SNAKE!!
I am in California and was looking to purchase a car out of state since there were none available locally with the features I wanted. My car shopping experience last month with a few dealerships was very frustrating. They simply could not comprehend the concept of an out-of-state purchase which in itself is confusing since the online car sites have a 'nationwide' search option; virtual buying.
However, once I connected with Erin at Stephen Wade she did not miss a step. She understood exactly how it worked, was very accommodating and she knocked out this deal in short order. She ... Read More Full review text opened.DealerRater - Aug 25, 2022
I am in California and was looking to purchase a car out of state since there were none available locally with the features I wanted. My car shopping experience last month with a few dealerships was very frustrating. They simply could not comprehend the concept of an out-of-state purchase which in itself is confusing since the online car sites have a 'nationwide' search option; virtual buying.
However, once I connected with Erin at Stephen Wade she did not miss a step. She understood exactly how it worked, was very accommodating and she knocked out this deal in short order. She wasn't just a sales rep instead she provided concierge-type services! A very satisfying purchasing experience!
Less than 2 years ago I bought this truck. I was feeling like everything had fallen into place. We just moved from San Diego 4 months before. We moved into our townhouse the month before. I was driving my dream in the color I'd wanted. That was July 2020. Thanksgiving 2021 check engine light comes on right after I had my oil changed. This marks the beginning of the end of my trust and love of my truck. After 4 attempts to take it in and get it fixed Stephen Wade Ram Jeep] it finally died on me on the freeway just before the ... Read More Full review text opened.DealerRater - Jun 9, 2022
Less than 2 years ago I bought this truck. I was feeling like everything had fallen into place. We just moved from San Diego 4 months before. We moved into our townhouse the month before. I was driving my dream in the color I'd wanted. That was July 2020. Thanksgiving 2021 check engine light comes on right after I had my oil changed. This marks the beginning of the end of my trust and love of my truck. After 4 attempts to take it in and get it fixed Stephen Wade Ram Jeep] it finally died on me on the freeway just before the Hurricane exit. Dealer picked it up and kept it for 6.5 weeks!!!!! Gave me a loner that drained my small savings. They were so proud to have it fixed. New fuel rails, new starter. Assured me all is safe and good. Less than 3 weeks later I'm now stuck in Palm Desert @ my mom's. Oil light came on. Dealer here changed oil and filter. Assured me the light coming back on is just them forgetting to reset it. NOPE. After 90 minutes of trying to figure it out, I'm stranded. Yes, stranded! They don't allow their loaners to leave the state. Thanks Stephen Wade Ram Jeep] for selling me a LEMON 🍋 and making me keep it. DO NOT BY AN ECO DIESEL! AND DON'T TRUST @stephenwadeauto
Do your self a favor
DO NOT DO BUSINESS with salesmen
Colton or his manager Zack
By the far worst. Never have I seen such disgusting customer service. I bought a 2017 Mercedes-Benz that had parts in the vehicle, shown & available and as per delivery of the vehicle parts are missing & they Refuse to reply to any messages or phone calls. Let me not forget to mention car was shipped across the country also no gas. Again like I said stay away from Colton and Zack. If this review gets taken down I will have all my friends and ... Read More Full review text opened.DealerRater - Mar 17, 2022
Do your self a favor
DO NOT DO BUSINESS with salesmen
Colton or his manager Zack
By the far worst. Never have I seen such disgusting customer service. I bought a 2017 Mercedes-Benz that had parts in the vehicle, shown & available and as per delivery of the vehicle parts are missing & they Refuse to reply to any messages or phone calls. Let me not forget to mention car was shipped across the country also no gas. Again like I said stay away from Colton and Zack. If this review gets taken down I will have all my friends and family copy and paste this.
Showed up for a scheduled oil change and check engine engine light check. I was told that it would be a few hours to be completed. I asked why it would be so long to complete when I had an appointment? I was told that I did not have an appointment, but rather I had a “check in time”. Whatever that means. I left in disgust!
HORRIBLE service department!!! You can not make an appt for service, waited 7 hours for an oil change after dropping off vehicle at 7:30 am with only 3 cars before my diesel truck!! 7 HOURS FOR AN OIL CHANGE!!!! DO NOT GO THERE GO THERE FOR ANY SERVICE!!!
Came in from out of town and needed an oil change in my Ram diesel, they got me in on a Saturday morning! Thanks again
Great service and an excellent service writer was very helpful and got the work performed in an outstanding time frame and we are very pleased. Just not happy about this survey layout we worked with service not sales and your site only asked about sales and internet for people we worked with.
The customer service is second to none. The price for parts and service were reasonable. They got me in without an appointment. I will be returning in the future.
They are always friendly and great at handling any issues I present.
First time at this dealership using the Express Lane and my service rep Kailee was great. She was friendly yet professional and represented the dealership very well. The work was done quickly and Kailee found a discount for me, which I appreciated very much. I would recommend them without hesitation.
Fantastic working with Jeff C. and his group. Very helpful and informative. I was able to get information about my vehicle order quickly. I wouldn't hesitate to send friends to have the same experience.
As always, friendly staff, clean surroundings and excellent service. I'll be back, again and again. I will be coming in to see Merrill soon, about my future tire and battery needs.
Scott Bowden did a fantastic job for us. We highly recommend buying a car from him. He was very friendly and easy to work with.
I just had a routine service, oil change, etc. My service rep Kailee was very friendly and helpful. She called when the vehicle was ready and informed me about the service reports.
I've been a Service Department customer for some 6 years, a good decision on my part. I've always been given the low-down on what needs attention to my Jeep; always been pleased with the results when I bring it in for service.
Merril in service was very helpful , in fact everybody in the service area was extremely nice and helpful. Highly recommend Stephen Wade Jeep for repair work
Thank you Bob! He is the only one in all of the service departments I've been in that knows his job and really does it well. Please let him know how much he helps people.
It was a pleasure to meet and work with Miguel as our "new" service writer. He took good care of us as customers and my wife Jeep.
Bob Peppler in the service dept. is the reason why we use Stephen Wade Dodge. We will continue to purchase and service vehicles there as long as Bob is there to work with. Always honest and willing to help in any way he can. Extremely trustworthy!!!!!!
I've been doing business here for twenty years and as always, thanks for the great service! Looking forward to seeing you in three months for my next scheduled service.
Jayson was our salesman and he was amazing! He was very patient, knowledgeable and answered all our questions! The whole experience was good, even the financing was easy.
Their Service Department was very efficient for express oil change - and in the multipoint inspection noticed some filters that needed to be replaced. Special thanks to Kailee, at the service desk counter, for her excellent communications.
Work done in the normal Stephen Wade way, which I find more than suits my needs. Kailee, a new employee since my last visit has a personality, a delightful ambiance. Courtesy car works for me, I haven't needed a loaner. In famous one liners: "I'll be back".
Took care of the recall item and changed oil . Two thumbs up . I need thirteen more words so I will keep typing until I’m through.
My Viper is ALWAYS serviced by Bobby Thompson who is their Viper tech. Friendly and easy to accommodate me when I request special wants...Jason Pippenhagen is my service advisor and is equally friendly and resourceful...Great crew all in all. Thanks everyone! Kevin
Service Department was excellent. They completed the oil change and then did two warranty items. Everything was perfect and the car performs much better now. Miguel was very helpful and took care of everything.
Express oil change was completed quickly and they checked on a couple of other issues that I had. Gave me options for what was needed with no pressure for additional service.
Quick Lube, easy, fast. Excellent service. Have text system to keep you updated on your vehicle process. Didn’t try to sale me on something other then my oil change
Very good service. Kailee was extremely helpful. She provided excellent report of the service I requested. They completed the service ahead of the time they told me. Would recommend them to anyone for the service.
Great service and helpful personnel. I brought my Ram 3500 in for a oil change. Bob signed me in right away and it was a minimal wait for my oil change. Keep up the great service.
I was surprised at the lack of mask wearing and social distancing in the customer waiting area. I thought your dealership would be more responsive in enforcing proven ways to help stop the transmission of this deadly virus.
I was given a 10am appointment to fix a recall issue. I arrived at 9:50 for the appt and was told it would take approximately 1-1.5 hours. I said I would wait. At 12:15 I asked Jason at the service desk if it was ready. Miguel went to check and told me that they hadn’t even STARTED on it. Needless to say I was very upset. They then said it would be a couple of hours more before they could get to it. They said it wasn’t really an appointment, just “a drop off time” This is not only ridiculous ... Read More Full review text opened.DealerRater - Feb 24, 2021
I was given a 10am appointment to fix a recall issue. I arrived at 9:50 for the appt and was told it would take approximately 1-1.5 hours. I said I would wait. At 12:15 I asked Jason at the service desk if it was ready. Miguel went to check and told me that they hadn’t even STARTED on it. Needless to say I was very upset. They then said it would be a couple of hours more before they could get to it. They said it wasn’t really an appointment, just “a drop off time” This is not only ridiculous but insulting. They showed no respect for my time and communicated poorly.
I’m very very disappointed in how I was treated.
After making an appointment, the wait was longer than expected but great service. made up for the wait with discounts on service and delays are expected.
I brought my Jeep Cherokee in for maintenance on February 15th. The wait time for the work to be completed was minimal which was great. Thanks to Kailee for informing me of the prepaid maintenance sale conventional plan which will save me some money over the next couple of services.
Associates are knowledgeable and are able to point me in the right direction whenever I have any questions. They do the best they can to inform me of all I want to know.
I appreciated the service that Joe in Service gave me. He was honest with me about my problem and pointed out what it was and it wasn't under warranty. He did a few checks and determined it was my main battery. He gave me some advice and offered to replace the battery with a charge but, I'm on a limited budget and declined. He has always been great to work with. You have a keeper and should be proud to have someone with such a good people person there for your service dept.
In spite of the fact that there looked like there was so many people ahead of me, when I got in to the garage, they took my info and said to wait in the waiting room. It didn't seem too long and they called me to pick up my car! Service was fast and the guys were very nice. Minimal contact which was good. Glad to see everyone wearing masks.
Great service always and with a smile. The shuttle service is one of the best! the right people - when you call it's answered immediately. The service personnel are always there to greet you and give their best advice as to the problem. Jason is our go to guy to get anything done and always there with a smile and a solution to get the fix that's needed to keep the car running perfectly!
My 2017 Jeep Wrangler with only 24k miles blew an Alternator. Belt snapped and I was left without power steering. I was a mile away from the dealership so I cruised on it for service. Jason Pipenhagen saved the day. He diagnosed the problem, wheeled it into to service bay and initiated work immediately. I was communicated with in real time and was back on the road the next day. He took the time to explain everything and really went to bat for me during this mini crisis. Thank you Jason, U Da Man... Jim
Got me in in a timely manner. Bob who helped me was amazing and answered any and all questions I had. Great service and had my vehicle back to me quickly
I have always been impressed with the experience at check in — particularly the person who served me! The work was done on time and just right!
Jason Pipenhagen in the service department and Cody (mechanic) are the best, they have always provided stellar service over the last few years, they are the reason I'm always coming back
I have bought several vehicles from Brian Weinstein over the years and highly recommend him for any of your vehicle purchases. He is honest and straightforward. He treats me like family!
I just moved to the area 3 months ago, needed an oil change and since my ram is still under warranty I wanted to make sure all would be the same as my other dealership. Miguel answered my questions with a great attitude and smile. He is my new go to guy. Nick in sales also helped, looking to upgrade my truck this next year. Part person also found the correct paint stick for me. Thanks for the welcome
Bob P in the service dept. is the reason why I continue to use a dealership for my repairs. Even though his days are crazy busy, when I'm there he takes the time to go over everything with me and explain it until I'm satisfied. I never feel like he is trying to rush me out the door to get to the next customer or charge me for anything I don't need or want.
Bob in the service dept. is an excellent service rep, Very professional, Considerate, Very knowledgeable, always willing to fit you into his busy schedule A+A+A+A+A+. Thanks Lou & Karen
I am happy with the vehicle I purchased. The salesman was good to work with but I do not care for some of your sale strategy. The Oil change I received was very smooth.
Always a pleasure to visit these boys. I'm alway treated with respect, and this time I enjoyed a very good cup of coffee while waiting for my oil change.
Carlyle in the service department is the best. Listens and works to solve problems in a timely manner. He keeps you informed of progress and is quick to respond.
Great experience with both the sales representative, Will, as the other managers in purchasing our new Rubicon.. Friendly, non pressuring and patient with us trying out various vehicles before finding the one we wanted.
Excellent customer service. They’re really nice and friendly. They told me the time I was going to wait and they finish exactly at that time.
My service advisor, Bob, does a great job. He tries to answer any questions to the best of his knowledge and tries to get answers when he doesn't know. He is great to work with and I appreciate what he does on by behalf.
There @730am out by 8am quick lube service was awesome. Even tossed in a coupon to lower the cost of oil change. Will be back for next service.
We have had a our jeep rubicon for 10 years and enjoyed it very much. Trading that vehicle in for a new ruby stunned us with all the changes that had been made to this model. We are enjoying our new vehicle and learning more every day about all the upgrades.
Everything was done at a distance and I was very pleased with the price, service, delivery and follow up. All in all I was pleased.
Got me in in a reasonable amount of time. Found a problem with my front axle fluid (I did not mention this, took it in for an oil change) that just ‘identities itself in my locker system and I suspected, effected a fluid replacement and I was still out in the timeframe indicated in the oil change.
JASON WITH THE SERVICE DEPARTMENT ALWAYS GETS US TAKEN CARE OF AS SOON AS POSSIBLE, HE LETS US KNOW WHAT OUR CAR OR TRUCK NEEDS, HE IS ALWAYS FRIENDLY AND HELPFUL
Jason on the service team is excellent Good organizational skill set, incredibly responsive and attentive. Service Techs did an incredible job on my Ram Truck repair. Thanks for hiring these professionals. Jim Davis - Forever Customer
Above and beyond. That’s the description of the service and kindness I received at the dealership. From constant communication as I waited for diagnosis and repair to decent coffee and kind words. I wish I could take the dealership home with me.
Great folks in the service dept. Very nice to work with and competent. We live outside Utah at the moment, but bring our dodge vehicles to Stephen Wade because of the quality of personnel and service.
Our vehicles are always handled with the greatest of care and urgency! Thank you to Jason Pipenhagen and team for your giving us an excellent customer experience!
We came up to Wade to pick my ram 3500 from service dept from Carlyle in service dept,Carlyle went out of his way to help us,Why we were there my wife wanted to look at new trucks Scott the salesmen ask if we needed any help I tould him we are just looking long story short we came home in a new ran 2500,very good sales men.
I came in to get my FOB working. The two people in the parts division were very attentive and patient. After purchasing a new FOB, Carlyle and Cody Stump were very helpful in getting the FOB programmed for me. I appreciate Carlyle and Cody so much. A big reason I bought my Jeep Cherokee Trailhawk was because I trust and value their help and the way they personally take care of me. They are both wonderful.
Carlyle is the greatest ever always keep me informed and he is nice to work with. If something is found that I did not expect he will make sure I understand what it is and why before he proceeds.
This is my second car bought there in a few months great service friendly staff thank you look forward to doing Moore business with you
I recently had the service department troubleshoot an issue with my 2006 Jeep Rubicon. My service advisor, Carlyle kept me informed and was very pleased at the service fee which was less than half of what I expected. I plan on taking my vehicle back for services and needed repairs.
It was difficult to diagnose the problem I had with the front on my truck. Stephen Waite didn’t give up. Jason and Curtis finally figured it out and fixed it and made it like brand new thanks guys.
I have recently bought a used Nissan from them and have had my Jeep serviced there. All of the people I have dealt with in both the sales and service departments have been great to work with. In fact Bob Peppler (Service Adviser), by going above and beyond, has cleaned up issues that could have resulted in a consequential dealer / customer problem relating to the Nissan purchase. At this time it looks as though those issues may have all been addressed, but still waiting and watching. My concern is with the "100+ point inspection" my used vehicle was SUPPOSED ... Read More Full review text opened.DealerRater - Aug 14, 2020
I have recently bought a used Nissan from them and have had my Jeep serviced there. All of the people I have dealt with in both the sales and service departments have been great to work with. In fact Bob Peppler (Service Adviser), by going above and beyond, has cleaned up issues that could have resulted in a consequential dealer / customer problem relating to the Nissan purchase. At this time it looks as though those issues may have all been addressed, but still waiting and watching. My concern is with the "100+ point inspection" my used vehicle was SUPPOSED to have undergone. Nothing in my experience with the Nissan indicates to me that such an inspection ever occurred. So, for service expect satisfaction. If purchasing a used vehicle, be very careful! .
Jason the service rep is excellent and always takes great care of my truck. He is honest and an excellent communicator. I am very happy with the service.
I was satisfied with the reps that helped in selling their product for the most part of the sell they were honest.,r.j.n.
The service exp. was fine. Only one issue, dont believe the repair is solid. Will have to come back. DARN, DARN DARN DARN DARN DARN
Service was smooth from setting appointment to end of visit. Personnel answered questions and provided accurate information. I will come back for future services. Also will recommend to friends.
The sales person was great to work with . Everyone else was super to work with also got to meet Jay Hocom . I was impressed the attitude of everyone I would recommend Steven Wade to anybody!
Bob in service is the only one that I deal with. He has been wonderful over the years. Friendly, fair and up front with any costs and won't try to "up" sale me on services I don't need. HE is the reason why I pay a little more to have my vehicles worked on at the dealership. He is worth every penny ($$$$) I spend there every year.
Courteous and knowledgable. Great turn around time. Very clean dealership. They always remind me when LOF is needed, and provided me with a very reasonable coupon.
friendly staff and awesome costumer service. They help a lot . They gave us time to decide what we want and Help with all the Information for the loan .
Always good service and a job well done. But the fact that NO one was wearing a mask means I won’t be back to your dealership anytime soon. I’ll be looking other places if I need service or parts for my truck. You need to educate yourselves, your risking my health! Regan
Jeff Cooper works with us every time we come in to purchase a vehicle. He is professional, courteous, efficient, friendly, well organized and his customer service skills are what keep us coming back.
Always friendly, professional, and courteous. The service department is always willing to work me on any problems I may have and they are professionals and tell me what really needs to be done.
see above Carlyle was very good. he ansered questions i had reguarding the service of my truck and how and how often in needed filters and the like changed.
Brian was great to work with. Dealership appears to be well organized and efficient. Travis does a great job in the parts department. Thanks guys!
Fast friendly timely service. I have used Stephen Wade for servicing both my Dodge Ram Truck and my Jeep Renegade for years and will continue to do so.
Dylan and Jayson were terrific. There was no pressure and they went the extra mile to get the car cleaned and out of the detail shop for us to see. The vehicle brand is a Mini Cooper, not listed as a selection.
I was able to drop my Jeep off quickly, as soon as the service was finished they called me and when I got there to pick it up they went over what had been done, I signed the paper, grabbed my key and was out the door.
We came in on Friday afternoon and found the Jeep we wanted. Talked to salesman Dax. Looked over the car and made an offer. We could not stay but asked Dax to work on making our offer happen. He called a few times letting us know what he could do. We made an appointment for Saturday morning. We arrived an Dax met us. While test driving the sales manager looked over our trade-in. When we returned Dax had the figures ready. They were very fair on our trade allowance and met our prive for the Jeep. No back and forth ... Read More Full review text opened.DealerRater - Jul 12, 2020
We came in on Friday afternoon and found the Jeep we wanted. Talked to salesman Dax. Looked over the car and made an offer. We could not stay but asked Dax to work on making our offer happen. He called a few times letting us know what he could do. We made an appointment for Saturday morning. We arrived an Dax met us. While test driving the sales manager looked over our trade-in. When we returned Dax had the figures ready. They were very fair on our trade allowance and met our prive for the Jeep. No back and forth haggling with a sales manager, just facts and figures. No high pressure from the finance guy to purchase an extended warranty. Just facts and figures, do you want the warranty or not.
This was one of the smoothest vehicle purchases we have ever had.
Awesome we have never had such a wonderful experience buying a vehicle everyone at this dealership were friendly. We will definitely be referring any and all of our friends to this wonderful dealer.
Thanks Jared he made our car shopping the best we have ever had. We were able to trade in our old truck and buy a new one. Give him a bonus!!!!
Excellent service. Big shout out to Jason in service and big kudos to Marcus as he was the mechanic that conducted the Outstanding mechanical work.
Just moved to area very happy with service! Very responsive and helpful will return for future service. Nothing more to say this 25 word limit is strange
Great customer service!! Everyone from Sales to Finance were very friendly and took the time to explain and answer questions so my wife and I could purchase the right vehicle.
Was very pleased, everyone I met was really nice & professional.😊 would recommend to friends. Was greeted when I pulled into the lot. Very friendly . Having to type out this 25 word remark is annoying!!!
I won't take my Challenger any place else. I feel very confident with the staff at your dealership when I come in. I've recommended this particular dealership to several friends as well as my family.
Helpful, professional, nice to talk to, thank you for your service. My Jeep has been the best vehicle I've had since I don't know when.
